Complaints Policy
Last updated 23 August 2026
How to complain
Email support@artpulselondon.com with your order reference and a description of the problem.
What happens next
- We acknowledge every complaint within 2 working days.
- We aim to give a full response within 10 working days. If we need longer, we will tell you why and when to expect an answer.
- If you are not satisfied with the outcome, you may ask for the complaint to be reviewed by a director.
Artists
Artists may raise complaints about listings, sales or payouts using the same address; payout disputes are reviewed against the terms of the Artist Agreement.