Returns & Refunds Policy
Last updated 23 August 2026
Your right to cancel
If you are a consumer in the UK, you may cancel most orders within 14 days of receiving the work, for any reason. Tell us within that period by emailing support@artpulselondon.com with your order reference. You then have a further 14 days to return the work.
Commissioned and bespoke works made to your specification are excluded from this right.
Return shipping
For change-of-mind returns you are responsible for the cost of return shipping and insurance. We will arrange an approved fine-art courier on your behalf and deduct the cost from your refund. Original art must not be sent by ordinary post.
If a work arrives damaged, faulty or not as described, we cover return shipping in full.
Condition
Please re-pack the work in its original materials. We may reduce a refund to reflect any loss in value caused by handling the work beyond what is necessary to inspect it.
Refunds
Once the work is back with us in its original condition, we refund within 14 days to your original payment method. Where a work is faulty or damaged in transit, we refund in full including outbound delivery.
Damaged in transit
Tell us within 48 hours of delivery, with photographs of the work and its packaging, and we will arrange collection and a full refund or replacement where possible.